Contact Info
100 Corporate Place, Peabody, MA 01960, USA
EmbassyBOS@embassyfreightusa.com
T: 617-569-5180 | F: 617-569-5170
General
What is freight forwarding and how does it work?
Freight forwarding is the coordination and shipment of goods from one place to another through various modes of transportation. It works by selecting the best route and carrier for the cargo, handling documentation, and ensuring compliance with regulations.
What services does your freight forwarding company offer?
Our freight forwarding company offers a range of services including air, ocean, and ground transportation, customs clearance, warehousing, and distribution. To learn more, please navigate to our Services tab at the top of the page.
What types of cargo can your company handle?
Our company can handle a wide variety of cargo, including general, hazardous, oversized, and refrigerated goods.
How long does it take for my goods to be delivered?
The delivery time for your goods will depend on the destination, mode of transportation, and other factors. We will provide you with an estimated delivery time when you request a quote.
How can I contact your customer service department for assistance?
You can contact our customer service department for assistance through support@embassyfreightusa.com for 24/7 support. We are available via phone 7AM – 7PM EST Monday – Friday 617-569-5180
Shipment
How do I track my shipment?
We offer a shipment tracking menu where you can track your shipment directly through the airline. Airline Tracking
Do you offer insurance for my shipment?
Yes, we offer insurance options for your shipment.
How do I know if my shipment requires special handling?
If your shipment requires special handling, our team will work with you to determine the best approach and ensure that all necessary precautions are taken.
What happens if my shipment is lost or damaged during transit?
Cargo Insurance provided by Embassy Freight will cover any lost or damaged shipments during transit.
Can your company handle oversized or overweight shipments?
Yes, we can handle oversized or overweight shipments.
Can your company handle customs clearance for my shipment?
Yes, we can handle customs clearance for your shipment.
Payment
How do I get a quote for shipping my goods?
To get a quote, please contact us through Get A Quote
What are the payment options for your services?
We accept payment by check, ACH wire transfer, and PayCargo.
International
Do you ship internationally?
Yes, we offer international shipping services.
What documents do I need to provide for international shipments?
For international general commodity shipments, you will need to provide various documents including a commercial invoice, SLI (Shipper’s Letter of Instruction), and packing list.
What countries does your company provide freight forwarding services to?
Our company provides freight forwarding services to a wide range of countries around the world. Please contact us for specific information at support@embassyfreightusa.com